Welcome to Artora Store’s FAQ page! We’ve compiled answers to common questions about our art collections, shipping, payments, and more. If you don’t find what you’re looking for, feel free to reach out to our customer service team.

Products & Collections

What types of art does Artora Store offer?
We specialize in diverse art styles including Aboriginal, Abstract, Floral, Geometric, Landscape, Black and White, Boho, and more. Our collections feature works from talented artists like Anthony Van Lam, Julia Purington, and Danhui Nai, covering themes from serene beaches to captivating female forms.
Are the artworks original or prints?
We offer high-quality prints that are carefully inspected to meet our standards. Each piece is prepared with attention to detail, ensuring it captures the essence of the original artwork.
Do you offer custom or commissioned pieces?
Currently, we focus on curated collections from our featured artists. For special requests, please contact us at [email protected], and we’ll do our best to assist you.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 business days after processing.
– Free Shipping: For orders over $50, shipped via EMS, delivering within 15-25 business days after processing.
How long does order processing take?
Each order is processed in 1-2 business days to ensure quality before shipping.
Do you ship internationally?
Yes, we ship worldwide from our Detroit base, but we currently cannot deliver to Asia and select remote areas due to logistical constraints.
How is my art packaged?
All artworks are securely packaged to protect them during transit, arriving ready to adorn your space.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information safe?
Absolutely! We use encrypted payment systems to ensure your data remains secure.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. The item must be in original condition. Please contact us at [email protected] to initiate a return.
Are there any items that cannot be returned?
Custom or damaged items may not be eligible. Refer to our return policy for details or contact our team.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive the returned item.

Customer Service

How can I contact Artora Store?
Email us at [email protected] for assistance. We’re here to help make your art journey inspiring!
What are your business hours?
Our customer service team operates during standard business hours, and we strive to respond to all inquiries within 24 hours.

Thank you for choosing Artora Store—where every piece tells a story. For more details, visit our website or email us at [email protected].

Artora Store: Bringing beautiful art to spaces across the globe.